CLAIMS PROCEDURE

If you need emergency medical assistance abroad or need to cut short your trip:
Contact Emergency Assistance Facilities 24 hour Emergency advice line on +44 (0) 845 260 3 260

If you need a claim form:
You can download the relevant forms from www.travel-claims.net
or contact Travel Claims Facilities on +44 (0) 8453 707 133

If you need legal advice:
Contact Pannone LLP on +44 (0) 161 228 3851

If you need a Scheduled airline failure claim form:
Contact IPP Claims office on +44 (0) 20 8776 3752

Our insurance is underwritten by Travel Insurance Facilities and Insured by Union Reiseversicherung AG, UK Branch

Please note - if you hold one of our policies underwritten by Equity Red Star and wish to make a claim please see below:

For claims under all sections, except section 4 (Legal expenses) contact:
Telephone number – 01243 621220
Email – claims@cegagroup.com

For claims under section 4 (Legal expenses) contact:
Arc Legal Assistance
P O Box 8921
Colchester
CO4 5YD.

Phone: 0870 350 5714 (00 44 870 350 5714 if you are phoning from outside the United Kingdom)
Please quote ‘ERS Travel Injury Claims’.

You must report any claim as soon as possible.